FAQ'S


  1.  Do any of the caravans have a shower or toilet on board?
    No; these facilities have proven to be quite troublesome and tedious on the uninitiated and are quite high maintenance items as well. We here at Five Star Caravan Hire want you to have a beautiful holiday somewhere nice, and not having to think about such things as sewage issues etc
  2. How much does it cost?
    Five Star Caravan Hire believes it to have the best value for money caravans in Australia. The rates page is a very helpful guide to your associated costs for hiring a caravan from us. Costs can vary slightly depending on the caravan you select and extras you require.
  3. Do I have to pay a bond?
    Yes this is payable via Credit Card and is only $1000 at the time of your pick-up and is refundable with 14 days of inspection and the “all clear is given”.
  4. What happens if I break something?
    In the event something happens to break while you are away, don’t panic, we have sourced specific quality items for the caravans and your bond will be used to replace them when you return.
  5.  What is inside the caravan?
    A great deal of care and attention was paid when the pictures inside the caravans were taken, so you get a “real time” view of the caravan without leaving your chair.
  6. What are my weight restrictions to towing a Hire caravan?
    Each vehicle can be set up differently for towing, so it’s important you know your vehicles towing requirements and limits. Five Star Caravan Hire has a strict policy of matching the vehicle to the caravan for safety reasons and even though the manufacturer of the vehicle may say it is capable of towing a large mass (3t etc); this doesn’t mean it will be safe to do so…to us your safety comes first, not how much you can tow! NOTE: Each caravan has basic spec info supplied on the webpage to assist you
  7. I have seen the pictures; can I come and have a look at a caravan personally?
    Even though Five Star Caravan Hire is very popular and the caravans spend a large portion of their time away on holiday, yes they can be viewed when they are home. Simply ring us to find out when the one you like is back and make an appointment time and date to drop in.
  8. Does the caravan come with annexe walls to make another room on the side?
    All Five Star Caravan Hire vans can be hired with an annexe to double the size of the caravans living area for a small weekly fee. Check the rates page for details
  9. What do I need to bring?
    You will need clothes, Linen and of course your food but Five Star Caravan Hire vans come comprehensively stocked with most of the items you use at home. The equipment list is on the webpage for your convenience to check through it incase you wish to pack extra. NOTE: Remember to always allow for the unexpected when it comes to clothing.
  10. What are the peak season times?
    Peak Season times are during ALL school holiday periods throughout the year; there is also a weekly fee to cover the extra costs associated with high wear and tear of this time period. Check the rates page for details
  11. Can I take the caravan on gravel roads or off-road?
    All Five Star caravans are restricted to bitumen roads only unless the bitumen road is under repair. The entry to a caravan park/site may have a dirt entry in which case the speed must be at a walking pace anyway which is ok.
  12. Can I take the caravan across the Border or to the Kimberly region?
    Yes no worries; there is also a small weekly fee to cover the extra costs associated with this long distance travelling. Check the rates page for details
  13. Who is responsible when something goes wrong?
    Five Star Caravan Hire prides itself on having a high level of integrity and honesty and we understand life isn’t always fair and just and that accidents do happen from time to time either through innocence or ignorance. Your obligations and rights whilst using a Five Star Caravan Hire van are clearly laid out in plain English for you and sent out with your confirmation letter so you have plenty of time to read everything before you arrive on “pick-up day” for signing.
  14. Are we able to deliver, set up and pack up for you?
    Yes we do this quite a bit for those who are seeking “onsite” accommodation but not wanting to have the trouble of trying to do it themselves due to time or the lack of an appropriate tow vehicle. Ask staff to discuss further when you call for details and costs.
  15. Do I get shown how to set up the van when I am on my holiday?
    When you arrive to pick up your caravan, we will spend up to an hour teaching you everything you need and want to know on how to “set up” your caravan while you are on your holiday.
  16. Do you have anything ‘extra’ things for hire like picnic tables etc?
    Yes we do, click the equipment tab to see what else is available to make our holiday even better.